Recent Jobs

This topic only gets occasional updates. Not every job I do is included here, but here are some of the recent things I’ve been working on.

Windows Updates. Lots of Windows Update problems. Lots! Windows 7 takes ages to search for updates, and often fails. Windows 8 and 8.1, and Windows 10 often have problems too. There doesn’t seem to be one fix that fixes all problems. If you need your Windows Updates looked at then please let me know. I have a way of doing Updates without having to use the “Check for Updates” feature that can often resolve the issue.

I recently did remote support to help a customer set up a YouTube account, a YouTube Chanel, and upload her first video.

Phone support for a “laptop won’t turn on”.

Phone support for a browser locked by a fake virus warning.

Telephone support for another browser locked with a fake warning, and the screen was turned sideways.

 

Zeus Virus Removal

A new customer called me to say that his laptop was locked with a warning that he had a virus (Zeus virus) and it was playing a loud audio warning and displaying warning with a number to phone to have it removed.

I’m pretty sure that he didn’t have the Zeus Virus, he had some fake virus warning that is designed to lock you out until you call the fake tech support phone number to let them log in and sort out non-existent problems and charge a fortune for it.

His “free trial” of McAfee had expired, and after fixing the virus warning I recommended my combination of security software and did a full scan for him to ensure no infections remained.

 

If you have any type of virus warning on your computer, or thing you might be a target for fake tech support, please contact me on the numbers top-right of this page or via the Contact form on the right of the menu bar at the top of this page.

Recent Jobs catchup

It has been a very busy time recently. I’m catching up with paperwork today, so here’s a selection of the recent jobs I’ve completed. “Remote support” is where I’m in the office and a customer logs me in via the internet, “on-site” is where I visit the customer’s home of office premises, and “return to base” is where I bring the computer back to my office to complete the work.

PC Tune-up via remote support.

Customer called saying he had a warning on his computer that he had a virus and “someone is trying to exploit your hard drive”, and that his files would be deleted in five minutes. He logged me in for remote support and less that 30 minutes later his computer was back to normal.

For another customer, he had a hard disk failure that needed a replacement, including data recovery and backup, supply and fit new hard disk, install Windows 10, and restore data from backup. Initially the customer reported several problems such as Chrome freezing when trying to attach files, Word and Excel freezing when using cut and paste, and Excel freezing when using “open” or “save as”. My diagnostics revealed that the hard disk was failing. Return to base to complete the work as it was more convenient for us both.

Security set-up on three PCs. Same customer as above logged me in for remote support on his three computers (one desktop, one old laptop, and one new laptop) to ensure all had my recommended combination of security software/apps.

Another long job. Customer contacted me about her computer freezing the un-freezing, constant cut-outs of Wifi, and the cursor jumping all over the screen when she was typing. I went on-site to take a look, but had to bring the laptop back to the office for more diagnostics. It turned out to be two separate issues; the freezing and WiFi issues were caused by a faulty DVD/CD drive (maybe shorting out), and the jumping cursor was caused by a faulty touch-pad. I removed the DVD/CD tray and disconnected the touch pad and returned the laptop to the customer (with a mouse she could borrow) while I sourced replacement parts. When the parts were in I went on-site and fitted them there.

That’s enough for now.

If you need help, please contact me on the numbers at the top-right of the page, or via this contact form this contact form (click here). Please do not leave comments to request help, as I may not see them for some time.

 

 

 

Recent jobs

Here’s a selection of recent work I have done.

20 minute remote support for a regular client to fix a sounds and mic (microphone) problem. I installed one Windows Update for him too. We also scheduled another remote support session to upgrade from Windows 8.1 to Windows 10. We had blocked the automatic upgrade because the client wanted me to oversee the upgrade process.

Remote support session to revert to Windows 7 after an unwanted automatic upgrade to Windows 10.

Troubleshooting a failing disk drive.

As always, backup! If you don’t have a second copy of those files and photos, it’s only a matter of time before you hard disk fails and you lose them. Contact me for help and advice on backing up.

 

Five minute iPad fix over the phone saves screen replacement

I love it when this happens. A regular client called to find out where the best place is to fix her iPad which had a black screen but still made a sound when plugged in to charge. She was expecting me to send her to Apple or a local screen replacement centre, but I found a fix for her that worked when she tried it. Five minutes, and another very happy client.

Today at Colin Bowen IT Services

Working in the office today. Already been for my walk and coffee, so here’s the plan:

  • Replace the failing hard disk in Dell hard disk failurethis PC, and transfer all the data and software over to the new super-fast solid state hard disk. It will look exactly the same to the client, but boot around three times faster and be much faster generally, and have more storage space
  • Logging in to a computer (at a client’s house) to upgrade it to Windows 10
  • More remote support to fix Windows Updates which are stuck at some failed updates
  • Logging in to a business client to set up an email account in Outlook 365 on a new user account
  • With the remaining time, I’ll be working on other “work in progress” and returning calls to other people who need tech support

If you need tech support, (computer, tablet, and phone help), please contact me and I’ll be pleased to help.

Advice on new monitor, new webcam, and new home phone on Canvey Island

New Webcam A new client called asking for advice on improving their computer setup at home. Their webcam microphone was faulty, their monitor was a little small for their impaired eyesight, and their home phones weren’t loud enough for their impaired hearing.

The new webcam was easy to recommend. I have been researching new monitors for myself, so I measured up their space and showed them how big various sizes of new monitor would be and we agreed which one to get, bearing in mind a high resolution could actually make the icons and text smaller.

I still have to research the home phone so I can get one that has the features they need and good consumer reviews from people with similar needs. Then I’ll phone them with my recommendation and agree how to proceed; either logging in to their computer to assist them with the online order, or ordering it myself. On delivery I will attend their home to set up the new equipment, test it, and show them how to use it.

If you need advice on hardware or equipment for your home or office, please get in touch.

This post is part of a series of “Recent Jobs” that can all be accessed using the “Recent Jobs” link in the menu above or by clicking here (opens in a new tab).