Troublesome PC number #2 – hard disk removed for backup

2015-06-08 15.24.36Things have been too busy lately for me to post on my website. Things are a little slower this week. I’m tackling two troublesome computers left over from last week, a laptop and this PC which are fighting not to be fixed. The laptop has a SMART error which basically means the hard disk is at the point of failure and needs to be replaced. I did most of the work only to find out that Microsoft won’t authenticate the version of Windows that came with the computer. I spent over 30 minutes on the phone to Microsoft in India over a terrible phone line but no luck. So I’m trying a couple of other fixes that aren’t as idea but will get the client’s laptop back in working order.

This PC is a Windows 8 PC that just won’t boot up. Nothing wrong with the hard disk, it just won’t boot up. All four restore points fail, two of which are Windows Updates and two are (supposed) computer tune-up and troubleshooting software installs. I suspect this latest “tune-up” utility broke Windows. As usual, the client has precious family photos on the hard disk and has no backup, so the only thing to do is remove the hard disk and backup the data for him (should take all night), then try repairing Windows again. It’s always best to backup first in case something goes badly wrong. That’s not something a certain major retailer will do, they’ll just reformat and reinstall, losing all the software, photos and other data. Anyway, wish me luck!

If you need any help or advice with your computer, tablet (inc iPad) or phone (inc iPhone), then please let me know.

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