A regular client was having trouble with her Java Updates and asked me to log in from my office to hers to sort it out. I also installed Adobe Reader at her request. Both of these required me to side-step additional software that Java (Oracle) and Adobe want to install as part of the process. Such additional software is classed as Potentially Unwanted Programs but is commonly known as a virus or trojan; you’re getting the gift of free software (the wooden horse) but it comes with unwanted software (the invading army). All done safely in 20 minutes.
Unwanted software will be installed unless you un-tick (un-check) the option for the “recommended” software. The free software you want, Adobe and Oracle in this case, get paid when the additional bundled software is installed. Adobe and Oracle are reputable companies, but most free software comes with additional software that people don’t want and it’s often hidden. My advice is, if in doubt, ask me to log in and do it for you. It saves time (and money) in the long run.
If you want me to log in and help you, click Home in the menu bar above, and click Get Remote Support Now to install the software. You can phone me on the numbers on the top-right of the screen too.