Quite an easy job this one, uninstalled Norton and Avast, both of which are sometimes hard to uninstall requiring additional tools. Avast caused a problem this time, getting stuck deleting a file, but I solved that. I then installed my recommended suite of security software which is less than £20 per year compared to the £60+ Norton subscription. I also removed MyPCBackup which had been installed without the client’s informed consent.
This client had bought quite a nice phone from a shopping channel several months ago but not turned it on. I turned it on, set it up (email, Facebook, etc) and gave her some tuition on how to best use it.