Recent Jobs

I don’t often get time (or don’t remember) to post recent jobs on this site, but here’s a few that I did recently.

Install a new TalkTalk router on Canvey Island, set it up, and connect the laptop and phone via WiFi.

Troubleshooting AOL email on an iPad in Langdon Hills, backing up two laptops, and sorting out a couple of password problems including a password reset.

Troubleshooting problems on a Microsoft Surface RT and a 4th Generation iPod.

 

If you need help on these issues or any other issues, please contact me.

Recent Jobs

Just a random selection of recent jobs I’ve completed for customers.

  • New HP Laptop and printer set-up
  • Windows not booting after using system restore to attempt a fix, and printer problems – fixed. Set up email on Android phone, and set mobile broadband data use warning and limit
  • Same-day-service for business customer to fix “no internet” problem. Also installed and set up Dropbox, and set up and run their first backup
  • Windows Login problem solved, Windows Updates completed, Antivirus installation
  • Non-starting Windows PC problem solved, advice on Windows Updates, and advice and tuition on Kindle Fire Tablet
  • Failing hard disk on a laptop. Backed up data, replaced hard disk with SSD (Solid State Disk), installed Windows 10, restored data
  • Windows XP won’t shutdown. I know, Windows XP! Retro! Also, fixed line, wired phone sometimes can’t dial out.
  • New printer installed and set up so customer can print from PC, iPad, iPod and Android phones. General PC tune-up highlighted Windows Updates were failing (now fixed), and a security checkup (Norton auto renewal).
  • Lenovo Ideapad set-up, Norton installation and activation, Gmail account creation.
  • iPad locked during update and couldn’t access iTunes server on Windows Vista, solved by using another computer and resetting the iPad and installing updates.
  • Computer infected with viruses and malware due to Norton not working – disinfected and fixed Norton, updated Windows, tested emails. Installed ad blocker on another PC. Advice on tablets and phones.

If there’s anything I can help you with please contact me on the numbers top-right of this page or by using the Contact form by clicking here.

Thanks for reading.

Google Nexus 7 (2013) upgrade to Android Nougat 7.1.2 plus auto-rotation fix

 

Nexus 7 (2013)

I ordered my trusty Google Nexus 7 in 2013 so I could get it on the day of release. Google updated the Android OS (Operating System) for a couple of years before it went “out of support”. Since then I’ve had app updates, but no OS or security updates. After the recent reports of Android security vulnerabilities, I decided I needed to bring my N7 up to date by installing a newer version of Android.

 

In addition, my N7 has a common problem whereby the screen would not automatically rotate when the device was rotated. I had been using an app which allowed me to manually rotate it, but that wasn’t very convenient, so I decided to fix this problem before updating to a newer version of Android.

Nexus 7 disassemblyThe hardware fix involved separating the two halves of the device, disconnecting and reconnecting the component responsible for the failed screen rotation sensor, securing the component, then putting the device back together. I have done this fix previously on a Nexus 7, but it’s still pretty fiddly.

Then followed about two hours of very technical work to install Lineage OS, a version of Android created and maintained by enthusiasts. I have installed this before on many other devices, but each seems to have its own unique installation problems to solve.

 

Nexus 7 Android 7 Android N

However, I now have a brand new OS, with Android 7.1.2 (soon to be updated to Android 8 Oreo) with August 2017 security patches, and OS and security updates for the foreseeable future.

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Recent Jobs

This topic only gets occasional updates. Not every job I do is included here, but here are some of the recent things I’ve been working on.

Windows Updates. Lots of Windows Update problems. Lots! Windows 7 takes ages to search for updates, and often fails. Windows 8 and 8.1, and Windows 10 often have problems too. There doesn’t seem to be one fix that fixes all problems. If you need your Windows Updates looked at then please let me know. I have a way of doing Updates without having to use the “Check for Updates” feature that can often resolve the issue.

I recently did remote support to help a customer set up a YouTube account, a YouTube Chanel, and upload her first video.

Phone support for a “laptop won’t turn on”.

Phone support for a browser locked by a fake virus warning.

Telephone support for another browser locked with a fake warning, and the screen was turned sideways.

 

Zeus Virus Removal

A new customer called me to say that his laptop was locked with a warning that he had a virus (Zeus virus) and it was playing a loud audio warning and displaying warning with a number to phone to have it removed.

I’m pretty sure that he didn’t have the Zeus Virus, he had some fake virus warning that is designed to lock you out until you call the fake tech support phone number to let them log in and sort out non-existent problems and charge a fortune for it.

His “free trial” of McAfee had expired, and after fixing the virus warning I recommended my combination of security software and did a full scan for him to ensure no infections remained.

 

If you have any type of virus warning on your computer, or thing you might be a target for fake tech support, please contact me on the numbers top-right of this page or via the Contact form on the right of the menu bar at the top of this page.