Recent Jobs

Working on a Sunday to catch up with filing job sheets. Here’s a small selection of recent work undertaken.

Decommissioning a Windows XP computer. I was going to remove the hard disk and put it in an enclosure so the data didn’t go off to the recycling centre, but someone had already removed it. So, it’s safe to take it to the tip.

Telephone support for email problems, followed by more phone-based email troubleshooting (this time for TalkTalk email).

Remote support for a regular customer for suspected virus clean-up.

Upgrade from Windows 7 to Windows 10 on a desktop PC and a laptop for the same couple. Microsoft is still not charging for this with the method I use, and since the customer pays me a monthly subscription (retainer) the work was done using up their contract hours making this a free upgrade to Windows 10.

 

Remember, I offer remote support worldwide, so please contact me if you need my services.

 

Recent Jobs

I don’t often get time (or don’t remember) to post recent jobs on this site, but here’s a few that I did recently.

Install a new TalkTalk router on Canvey Island, set it up, and connect the laptop and phone via WiFi.

Troubleshooting AOL email on an iPad in Langdon Hills, backing up two laptops, and sorting out a couple of password problems including a password reset.

Troubleshooting problems on a Microsoft Surface RT and a 4th Generation iPod.

 

If you need help on these issues or any other issues, please contact me.

Recent Jobs

Just a random selection of recent jobs I’ve completed for customers.

  • New HP Laptop and printer set-up
  • Windows not booting after using system restore to attempt a fix, and printer problems – fixed. Set up email on Android phone, and set mobile broadband data use warning and limit
  • Same-day-service for business customer to fix “no internet” problem. Also installed and set up Dropbox, and set up and run their first backup
  • Windows Login problem solved, Windows Updates completed, Antivirus installation
  • Non-starting Windows PC problem solved, advice on Windows Updates, and advice and tuition on Kindle Fire Tablet
  • Failing hard disk on a laptop. Backed up data, replaced hard disk with SSD (Solid State Disk), installed Windows 10, restored data
  • Windows XP won’t shutdown. I know, Windows XP! Retro! Also, fixed line, wired phone sometimes can’t dial out.
  • New printer installed and set up so customer can print from PC, iPad, iPod and Android phones. General PC tune-up highlighted Windows Updates were failing (now fixed), and a security checkup (Norton auto renewal).
  • Lenovo Ideapad set-up, Norton installation and activation, Gmail account creation.
  • iPad locked during update and couldn’t access iTunes server on Windows Vista, solved by using another computer and resetting the iPad and installing updates.
  • Computer infected with viruses and malware due to Norton not working – disinfected and fixed Norton, updated Windows, tested emails. Installed ad blocker on another PC. Advice on tablets and phones.

If there’s anything I can help you with please contact me on the numbers top-right of this page or by using the Contact form by clicking here.

Thanks for reading.

Recent Jobs

This topic only gets occasional updates. Not every job I do is included here, but here are some of the recent things I’ve been working on.

Windows Updates. Lots of Windows Update problems. Lots! Windows 7 takes ages to search for updates, and often fails. Windows 8 and 8.1, and Windows 10 often have problems too. There doesn’t seem to be one fix that fixes all problems. If you need your Windows Updates looked at then please let me know. I have a way of doing Updates without having to use the “Check for Updates” feature that can often resolve the issue.

I recently did remote support to help a customer set up a YouTube account, a YouTube Chanel, and upload her first video.

Phone support for a “laptop won’t turn on”.

Phone support for a browser locked by a fake virus warning.

Telephone support for another browser locked with a fake warning, and the screen was turned sideways.

 

Zeus Virus Removal

A new customer called me to say that his laptop was locked with a warning that he had a virus (Zeus virus) and it was playing a loud audio warning and displaying warning with a number to phone to have it removed.

I’m pretty sure that he didn’t have the Zeus Virus, he had some fake virus warning that is designed to lock you out until you call the fake tech support phone number to let them log in and sort out non-existent problems and charge a fortune for it.

His “free trial” of McAfee had expired, and after fixing the virus warning I recommended my combination of security software and did a full scan for him to ensure no infections remained.

 

If you have any type of virus warning on your computer, or thing you might be a target for fake tech support, please contact me on the numbers top-right of this page or via the Contact form on the right of the menu bar at the top of this page.