This memory stick (thumb drive, flash drive) had snapped internally and obviously had a bath at some point. I still managed to get all the data off.
I ordered my trusty Google Nexus 7 in 2013 so I could get it on the day of release. Google updated the Android OS (Operating System) for a couple of years before it went “out of support”. Since then I’ve had app updates, but no OS or security updates. After the recent reports of Android security vulnerabilities, I decided I needed to bring my N7 up to date by installing a newer version of Android.
In addition, my N7 has a common problem whereby the screen would not automatically rotate when the device was rotated. I had been using an app which allowed me to manually rotate it, but that wasn’t very convenient, so I decided to fix this problem before updating to a newer version of Android.
The hardware fix involved separating the two halves of the device, disconnecting and reconnecting the component responsible for the failed screen rotation sensor, securing the component, then putting the device back together. I have done this fix previously on a Nexus 7, but it’s still pretty fiddly.
Then followed about two hours of very technical work to install Lineage OS, a version of Android created and maintained by enthusiasts. I have installed this before on many other devices, but each seems to have its own unique installation problems to solve.
However, I now have a brand new OS, with Android 7.1.2 (soon to be updated to Android 8 Oreo) with August 2017 security patches, and OS and security updates for the foreseeable future.
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I’ll still post occasionally on this site as I do now, but the Twitter account will be for more frequent posts like tips and photos of recent tech support work and IT stuff.
This topic only gets occasional updates. Not every job I do is included here, but here are some of the recent things I’ve been working on.
Windows Updates. Lots of Windows Update problems. Lots! Windows 7 takes ages to search for updates, and often fails. Windows 8 and 8.1, and Windows 10 often have problems too. There doesn’t seem to be one fix that fixes all problems. If you need your Windows Updates looked at then please let me know. I have a way of doing Updates without having to use the “Check for Updates” feature that can often resolve the issue.
I recently did remote support to help a customer set up a YouTube account, a YouTube Chanel, and upload her first video.
Phone support for a “laptop won’t turn on”.
Phone support for a browser locked by a fake virus warning.
Telephone support for another browser locked with a fake warning, and the screen was turned sideways.
A new customer called me to say that his laptop was locked with a warning that he had a virus (Zeus virus) and it was playing a loud audio warning and displaying warning with a number to phone to have it removed.
I’m pretty sure that he didn’t have the Zeus Virus, he had some fake virus warning that is designed to lock you out until you call the fake tech support phone number to let them log in and sort out non-existent problems and charge a fortune for it.
His “free trial” of McAfee had expired, and after fixing the virus warning I recommended my combination of security software and did a full scan for him to ensure no infections remained.
If you have any type of virus warning on your computer, or thing you might be a target for fake tech support, please contact me on the numbers top-right of this page or via the Contact form on the right of the menu bar at the top of this page.
It has been a very busy time recently. I’m catching up with paperwork today, so here’s a selection of the recent jobs I’ve completed. “Remote support” is where I’m in the office and a customer logs me in via the internet, “on-site” is where I visit the customer’s home of office premises, and “return to base” is where I bring the computer back to my office to complete the work.
PC Tune-up via remote support.
Customer called saying he had a warning on his computer that he had a virus and “someone is trying to exploit your hard drive”, and that his files would be deleted in five minutes. He logged me in for remote support and less that 30 minutes later his computer was back to normal.
For another customer, he had a hard disk failure that needed a replacement, including data recovery and backup, supply and fit new hard disk, install Windows 10, and restore data from backup. Initially the customer reported several problems such as Chrome freezing when trying to attach files, Word and Excel freezing when using cut and paste, and Excel freezing when using “open” or “save as”. My diagnostics revealed that the hard disk was failing. Return to base to complete the work as it was more convenient for us both.
Security set-up on three PCs. Same customer as above logged me in for remote support on his three computers (one desktop, one old laptop, and one new laptop) to ensure all had my recommended combination of security software/apps.
Another long job. Customer contacted me about her computer freezing the un-freezing, constant cut-outs of Wifi, and the cursor jumping all over the screen when she was typing. I went on-site to take a look, but had to bring the laptop back to the office for more diagnostics. It turned out to be two separate issues; the freezing and WiFi issues were caused by a faulty DVD/CD drive (maybe shorting out), and the jumping cursor was caused by a faulty touch-pad. I removed the DVD/CD tray and disconnected the touch pad and returned the laptop to the customer (with a mouse she could borrow) while I sourced replacement parts. When the parts were in I went on-site and fitted them there.
That’s enough for now.
If you need help, please contact me on the numbers at the top-right of the page, or via this contact form this contact form (click here). Please do not leave comments to request help, as I may not see them for some time.
Here’s a selection of recent work I have done.
20 minute remote support for a regular client to fix a sounds and mic (microphone) problem. I installed one Windows Update for him too. We also scheduled another remote support session to upgrade from Windows 8.1 to Windows 10. We had blocked the automatic upgrade because the client wanted me to oversee the upgrade process.
Remote support session to revert to Windows 7 after an unwanted automatic upgrade to Windows 10.
Troubleshooting a failing disk drive.
As always, backup! If you don’t have a second copy of those files and photos, it’s only a matter of time before you hard disk fails and you lose them. Contact me for help and advice on backing up.