Working on a Sunday to catch up with filing job sheets. Here’s a small selection of recent work undertaken.
Decommissioning a Windows XP computer. I was going to remove the hard disk and put it in an enclosure so the data didn’t go off to the recycling centre, but someone had already removed it. So, it’s safe to take it to the tip.
Telephone support for email problems, followed by more phone-based email troubleshooting (this time for TalkTalk email).
Remote support for a regular customer for suspected virus clean-up.
Upgrade from Windows 7 to Windows 10 on a desktop PC and a laptop for the same couple. Microsoft is still not charging for this with the method I use, and since the customer pays me a monthly subscription (retainer) the work was done using up their contract hours making this a free upgrade to Windows 10.
Remember, I offer remote support worldwide, so please contact me if you need my services.
If you’re not sure which version of Windows you’re using there are a couple of ways to find out. Usually, you can tell by looking at the Start icon. The Start icon is the Windows logo that’s usually located at the bottom left of you screen.
Ignoring the blue background, if your Start icon is round with a four-colour Windows logo inside it then you’re probably using Windows 7.
If your Start icon is black with a white Windows logo inside it then it’s almost certain you’re using Windows 10.
To make absolutely sure, look for the black Windows logo on the bottom row of your keyboard, two or three keys in, and press it. Then type in “System Information” (without the quotes) and select the top option on the list shown on your screen. A new window will pop up which will tell you exactly which version on Windows your computer is running.
If you’re using Windows 7 then be aware that with effect from 14th January next year (2020) Windows 7 reaches “End of Life”. From this point, Microsoft considers it “End of Support” and will not offer any more security updates to patch security issues with Windows. Please contact me to discuss your options to upgrade to Windows 10 or a new computer that will come with Windows 10 pre-installed.
I don’t often get time (or don’t remember) to post recent jobs on this site, but here’s a few that I did recently.
Install a new TalkTalk router on Canvey Island, set it up, and connect the laptop and phone via WiFi.
Troubleshooting AOL email on an iPad in Langdon Hills, backing up two laptops, and sorting out a couple of password problems including a password reset.
Troubleshooting problems on a Microsoft Surface RT and a 4th Generation iPod.
If you need help on these issues or any other issues, please contact me.
Just a random selection of recent jobs I’ve completed for customers.
- New HP Laptop and printer set-up
- Windows not booting after using system restore to attempt a fix, and printer problems – fixed. Set up email on Android phone, and set mobile broadband data use warning and limit
- Same-day-service for business customer to fix “no internet” problem. Also installed and set up Dropbox, and set up and run their first backup
- Windows Login problem solved, Windows Updates completed, Antivirus installation
- Non-starting Windows PC problem solved, advice on Windows Updates, and advice and tuition on Kindle Fire Tablet
- Failing hard disk on a laptop. Backed up data, replaced hard disk with SSD (Solid State Disk), installed Windows 10, restored data
- Windows XP won’t shutdown. I know, Windows XP! Retro! Also, fixed line, wired phone sometimes can’t dial out.
- New printer installed and set up so customer can print from PC, iPad, iPod and Android phones. General PC tune-up highlighted Windows Updates were failing (now fixed), and a security checkup (Norton auto renewal).
- Lenovo Ideapad set-up, Norton installation and activation, Gmail account creation.
- iPad locked during update and couldn’t access iTunes server on Windows Vista, solved by using another computer and resetting the iPad and installing updates.
- Computer infected with viruses and malware due to Norton not working – disinfected and fixed Norton, updated Windows, tested emails. Installed ad blocker on another PC. Advice on tablets and phones.
If there’s anything I can help you with please contact me on the numbers top-right of this page or by using the Contact form by clicking here.
Thanks for reading.
This is the result of my work refurbishing a 10 or 12 year old laptop for a customer who wants to give it to a family member. I installed a new hard disk and a fresh (legal) copy of Windows 10. It now starts up, gets on the internet, and displays the main page of my website in around 32 seconds. Not bad for a laptop that’s around 10 to 12 years old!
Sorry about the video quality, I deliver the laptop to the customer tomorrow and it’s the best I can do at short notice.
If you want me to tune-up or refurbish your laptop or PC, or if you’re interested in buying a refurbished computer from me, please get in touch on the numbers above-right.
This memory stick (thumb drive, flash drive) had snapped internally and obviously had a bath at some point. I still managed to get all the data off.
Please follow my new Twitter account here https://twitter.com/cbitsITsupport
I’ll still post occasionally on this site as I do now, but the Twitter account will be for more frequent posts like tips and photos of recent tech support work and IT stuff.