Please follow my new Twitter account here https://twitter.com/cbitsITsupport
I’ll still post occasionally on this site as I do now, but the Twitter account will be for more frequent posts like tips and photos of recent tech support work and IT stuff.
This topic only gets occasional updates. Not every job I do is included here, but here are some of the recent things I’ve been working on.
Windows Updates. Lots of Windows Update problems. Lots! Windows 7 takes ages to search for updates, and often fails. Windows 8 and 8.1, and Windows 10 often have problems too. There doesn’t seem to be one fix that fixes all problems. If you need your Windows Updates looked at then please let me know. I have a way of doing Updates without having to use the “Check for Updates” feature that can often resolve the issue.
I recently did remote support to help a customer set up a YouTube account, a YouTube Chanel, and upload her first video.
Phone support for a “laptop won’t turn on”.
Phone support for a browser locked by a fake virus warning.
Telephone support for another browser locked with a fake warning, and the screen was turned sideways.
Some of the jobs planned for today:
- Remote support to solve a lost password problem
- Reinstall Windows 7 after a virus (customer wants a fresh reinstall)
- Complete Windows Updates on the above PC. That’s a long job in itself because Windows Updates have been very slow lately, but I can use technicians tools to speed up the process
- Replace failing hard drive
- Solve a “Windows Repair” loop problem
- Reset an old Android tablet and install key apps to see if it’s still usable. Decommission if not
- Transfer old phone contacts to Google Contacts on an old Samsung phone so the magically appear on the customer’s new phone, then decommission the phone for recycling
I have a few other jobs to do too if I have time.
Had enough of ‘buy coins for real money’ to play Age of Empires II wannabe Android apps, so I dug out my c2004 Dell Win XP laptop, reinstalled Windows XP, found a genuine version of SP3 and I’m now installing that.
I need XP3 for some remote login software that might enable me to log in to my laptop from my Android tablet to play AoE II while mobile.
A new customer called me to say that his laptop was locked with a warning that he had a virus (Zeus virus) and it was playing a loud audio warning and displaying warning with a number to phone to have it removed.
I’m pretty sure that he didn’t have the Zeus Virus, he had some fake virus warning that is designed to lock you out until you call the fake tech support phone number to let them log in and sort out non-existent problems and charge a fortune for it.
His “free trial” of McAfee had expired, and after fixing the virus warning I recommended my combination of security software and did a full scan for him to ensure no infections remained.
If you have any type of virus warning on your computer, or thing you might be a target for fake tech support, please contact me on the numbers top-right of this page or via the Contact form on the right of the menu bar at the top of this page.