Recent Jobs catchup

It has been a very busy time recently. I’m catching up with paperwork today, so here’s a selection of the recent jobs I’ve completed. “Remote support” is where I’m in the office and a customer logs me in via the internet, “on-site” is where I visit the customer’s home of office premises, and “return to base” is where I bring the computer back to my office to complete the work.

PC Tune-up via remote support.

Customer called saying he had a warning on his computer that he had a virus and “someone is trying to exploit your hard drive”, and that his files would be deleted in five minutes. He logged me in for remote support and less that 30 minutes later his computer was back to normal.

For another customer, he had a hard disk failure that needed a replacement, including data recovery and backup, supply and fit new hard disk, install Windows 10, and restore data from backup. Initially the customer reported several problems such as Chrome freezing when trying to attach files, Word and Excel freezing when using cut and paste, and Excel freezing when using “open” or “save as”. My diagnostics revealed that the hard disk was failing. Return to base to complete the work as it was more convenient for us both.

Security set-up on three PCs. Same customer as above logged me in for remote support on his three computers (one desktop, one old laptop, and one new laptop) to ensure all had my recommended combination of security software/apps.

Another long job. Customer contacted me about her computer freezing the un-freezing, constant cut-outs of Wifi, and the cursor jumping all over the screen when she was typing. I went on-site to take a look, but had to bring the laptop back to the office for more diagnostics. It turned out to be two separate issues; the freezing and WiFi issues were caused by a faulty DVD/CD drive (maybe shorting out), and the jumping cursor was caused by a faulty touch-pad. I removed the DVD/CD tray and disconnected the touch pad and returned the laptop to the customer (with a mouse she could borrow) while I sourced replacement parts. When the parts were in I went on-site and fitted them there.

That’s enough for now.

If you need help, please contact me on the numbers at the top-right of the page, or via this contact form this contact form (click here). Please do not leave comments to request help, as I may not see them for some time.

 

 

 

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s