Recent Jobs catchup

It has been a very busy time recently. I’m catching up with paperwork today, so here’s a selection of the recent jobs I’ve completed. “Remote support” is where I’m in the office and a customer logs me in via the internet, “on-site” is where I visit the customer’s home of office premises, and “return to base” is where I bring the computer back to my office to complete the work.

PC Tune-up via remote support.

Customer called saying he had a warning on his computer that he had a virus and “someone is trying to exploit your hard drive”, and that his files would be deleted in five minutes. He logged me in for remote support and less that 30 minutes later his computer was back to normal.

For another customer, he had a hard disk failure that needed a replacement, including data recovery and backup, supply and fit new hard disk, install Windows 10, and restore data from backup. Initially the customer reported several problems such as Chrome freezing when trying to attach files, Word and Excel freezing when using cut and paste, and Excel freezing when using “open” or “save as”. My diagnostics revealed that the hard disk was failing. Return to base to complete the work as it was more convenient for us both.

Security set-up on three PCs. Same customer as above logged me in for remote support on his three computers (one desktop, one old laptop, and one new laptop) to ensure all had my recommended combination of security software/apps.

Another long job. Customer contacted me about her computer freezing the un-freezing, constant cut-outs of Wifi, and the cursor jumping all over the screen when she was typing. I went on-site to take a look, but had to bring the laptop back to the office for more diagnostics. It turned out to be two separate issues; the freezing and WiFi issues were caused by a faulty DVD/CD drive (maybe shorting out), and the jumping cursor was caused by a faulty touch-pad. I removed the DVD/CD tray and disconnected the touch pad and returned the laptop to the customer (with a mouse she could borrow) while I sourced replacement parts. When the parts were in I went on-site and fitted them there.

That’s enough for now.

If you need help, please contact me on the numbers at the top-right of the page, or via this contact form this contact form (click here). Please do not leave comments to request help, as I may not see them for some time.

 

 

 

Recent jobs

Here’s a selection of recent work I have done.

20 minute remote support for a regular client to fix a sounds and mic (microphone) problem. I installed one Windows Update for him too. We also scheduled another remote support session to upgrade from Windows 8.1 to Windows 10. We had blocked the automatic upgrade because the client wanted me to oversee the upgrade process.

Remote support session to revert to Windows 7 after an unwanted automatic upgrade to Windows 10.

Troubleshooting a failing disk drive.

As always, backup! If you don’t have a second copy of those files and photos, it’s only a matter of time before you hard disk fails and you lose them. Contact me for help and advice on backing up.

 

You will get Windows 10 this Tuesday whether you want it or not *

If you don’t want Windows 10 installed automatically on Tuesday 9th February (or shortly after) then you need to take action now. I have this from two very reliable sources.Windows 10 enforced upgrade
*This applies to Windows 7, Windows 8, and Windows 8.1. If you have these versions then Microsoft will “upgrade” you to Windows 10 as part of Windows Automatic Updates starting this Tuesday 9th February.
Some software (programs and apps) and hardware (printers and other things you plug in to your computer) will not work with Windows 10.
I can block this unwanted upgrade and turn off all the annoying popups about the upgrade.
I expect to be busy with this fix. I may not be able to reply to emails until after the deadline.
So, if you don’t want Windows 10 then phone me as soon as possible and leave a message if I am not available so I can get back to you.

Today at Colin Bowen IT Services

Working in the office today. Already been for my walk and coffee, so here’s the plan:

  • Replace the failing hard disk in Dell hard disk failurethis PC, and transfer all the data and software over to the new super-fast solid state hard disk. It will look exactly the same to the client, but boot around three times faster and be much faster generally, and have more storage space
  • Logging in to a computer (at a client’s house) to upgrade it to Windows 10
  • More remote support to fix Windows Updates which are stuck at some failed updates
  • Logging in to a business client to set up an email account in Outlook 365 on a new user account
  • With the remaining time, I’ll be working on other “work in progress” and returning calls to other people who need tech support

If you need tech support, (computer, tablet, and phone help), please contact me and I’ll be pleased to help.

Get Windows 10 – register for a free upgrade. What’s it about, and what to do?

Get Windows 10 Free UpgradeTL;DR* No need to take action yet, Windows 10 comes out 29th July and the free upgrade is valid for a year.

Most of us Windows 7 and Windows 8 users are getting “get Windows 10” pop-ups inviting us to register for a free upgrade to Windows 10. If you don’t have a pop-up yet, don’t worry, you will be eligible for an upgrade at some point.

Windows 7 and Windows 8 users will have the chance to upgrade to Windows 10 for free when it comes out on 29th July. Microsoft is trying to get people to register for the free upgrade before it’s released; it’s just a marketing ploy. Whether or not you want to upgrade is up to you, it depends on whether you want the new features of Windows 10.

If you do decide to upgrade, there are two options; and “in-place upgrade” which (supposedly) leaves your files and software on the computer, or a “fresh install” where you backup your data (documents, photos, etc), wipe the hard disk, do a fresh install of Windows 10, install your software again, restore your data. For previous upgrades to Windows it was recommended that you do a “fresh install” to minimize the risk of things not working properly afterwards, and I expect that will be the best option for most people for Windows 10 too. In any case, I would recommend a backup of your data first. Also remember that some older software and hardware such as printers may not work with Windows 10.

So, what should you do now? I suggest you do nothing at the moment, but registering for the upgrade doesn’t commit you to the upgrade (I think). The free upgrade will be available for a year anyway. I would recommend waiting until Windows 10 has been installed by many more people and most of the bugs have been fixed. Then, if you want to upgrade, do so when you’re not likely to need the computer for a week in case there are problems.

When you do decide to upgrade, make sure you take your time, and maybe call in a professional to make sure it goes smoothly.

* TL;DR stands for Too Long, Didn’t Read. The tl;dr label is sometimes used constructively by an author to introduce a short summation of a longer piece, as I have here.