Another Saturday doing tech support during the Coronovirus pandemic. Here’s a selection of the work I did today.
I had picked up a laptop earlier in the week from a customer in Langdon Hills (Laindon) Essex. It was running very slowly and locking up. Doing remote support with those problems is impossible, so I offered to pick it up, observing social distancing. Having solved the slowness and locking up, the Windows Updates kept failing. It takes a long time troubleshooting this because each update attept takes a long time. Eventually I got the updates to work. One final abtibacterial wipe and it’s ready to go back to the customer tomorrow (Sunday).
I spoke to several customers on the phone who logged me in for remote support. These jobs included:
- Updating the Skype app on a laptop, and resetting the Microsoft password that is used to sign in to Skype.
- Installing the Viber Windows desktop app and linking it to the existing phone app.
- Reinstalling NortonLifeLock 360 Premier.
- Turn off Facebook Notifications that pop up (slide in) from the right of the screen.
- Discussion about the new Google Meet chat that shows on the left side of Gmail.
- Two password resets for different customers, one for Microsoft and Skype, and other for Amazon.
- Advice and product recommendation for a WiFi range extender for an existing TP-Link wired Powerline Adapter.
Finally, another remote support session to do another Windows Upgrade. The customer had this message. “You’re currently running a version of Windows that’s nearing the end of service. We recommend you update to the most recent version of Windows 10 to get the latest features and security improvements.” However, his desktop PC wouldn’t update to the newer Windows 10 Version 1909. I was able to sort this out remotely.
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