It’s been a difficult couple of weeks, but I hope that’s behind me as I look forward to the new week ahead. More on that another time.
This is just an unplanned post about some ‘discussions’ I’m having with T-Mobile about their ‘fair use’ policy on their mobile broadband. This isn’t the broadband USB dongle that I plug into my laptop, it’s the surfing I do on my mobile phone.
They’ve written to me to explain that in October (2008) I exceeded the amount of data that they think is a ‘fair use’ of their service. The letter explained that if I continue to exceed that amount in November then they would cap the speed to 64kbps (just over dial-up speed). The problem is that the letter arrived on the 24th of November, by which time I had probably already exceeded their fair use allowance again. Basically, I feel like I’ve been stitched up.
I’ve got over a year to run on the contract too, so I’ll be paying the full amount for a ‘broadband speed’ service, but will have little more than dial-up speeds. Surfing at those speeds nowadays is not practicable.
Okay, so I exceeded the fair use amount in the contract (there are other issues too, but I won’t complicate things at this stage). The thing is, there’s no way to monitor how much data I’m actually using. The first I know about it is the letter I receive, and by then it’s too late to do anything about it.
I’ve had a lengthy phone call with them tonight, and will be faxing them a letter tomorrow to try to resolve the situation. This is T-Mobile’s opportunity to show whether they are ‘treating customers fairly’.