First full day back at the office today for three weeks.

Some of the jobs planned for today:

  • Remote support to solve a lost password problem
  • Reinstall Windows 7 after a virus (customer wants a fresh reinstall)
  • Complete Windows Updates on the above PC. That’s a long job in itself because Windows Updates have been very slow lately, but I can use technicians tools to speed up the process
  • Replace failing hard drive
  • Solve a “Windows Repair” loop problem
  • Reset an old Android tablet and install key apps to see if it’s still usable. Decommission if not
  • Transfer old phone contacts to Google Contacts on an old Samsung phone so the magically appear on the customer’s new phone, then decommission the phone for recycling

I have a few other jobs to do too if I have time.

Today at Colin Bowen IT Services

Working in the office today. Already been for my walk and coffee, so here’s the plan:

  • Replace the failing hard disk in Dell hard disk failurethis PC, and transfer all the data and software over to the new super-fast solid state hard disk. It will look exactly the same to the client, but boot around three times faster and be much faster generally, and have more storage space
  • Logging in to a computer (at a client’s house) to upgrade it to Windows 10
  • More remote support to fix Windows Updates which are stuck at some failed updates
  • Logging in to a business client to set up an email account in Outlook 365 on a new user account
  • With the remaining time, I’ll be working on other “work in progress” and returning calls to other people who need tech support

If you need tech support, (computer, tablet, and phone help), please contact me and I’ll be pleased to help.

Email remote support

icons-842848_640Happy New Year!

It was a hectic first day back in the office with a boiler service (let me know if you need someone good) and fridge/freezer delivery, but I did manage to help a couple of clients with email problems via remote support.

A small business client texted me because he hadn’t had email for a week. He has hosted business email from Fastshosts (meaning a paid-for email service, not free email like those provided by Gmail or his internet service provider), and used Incredimail software to access his emails. I’m no fan of Incredimail but he has used it for a number of years.

He suspected that the problem was with the Indredimail software that he has used for years to access his email (not my recommendation) so he uninstalled it. H couldn’t figure out how to access his Fasthosts email using Microsoft Mail on his PC. I logged in remotely and figured out the correct settings, then did some tests sending and receiving email to make sure it was all working.

The other client was a home user who had managed to lose his email icon after a Windows update. I didn’t know which software he was using to access his email, so I logged in to his computer to figure it out with him. He had been using BT Mail and accessing it with Internet Explorer, so I added a new shortcut to his desktop to make it easy to access his email again.

If you have problems with your email, or would like suggestions on a better email service, or advice on how to handle email more effectively, please get in touch. You can phone me on the numbers above-right of the page, comment below (it will be private if it contains personal information, or use the Contact menu item top-right of the page.

 

Pay by credit card, debit card, PayPal, bank transfer, cheque or cash

No need to wait until pay day!

I am now able to accept credit cards, debit cards and PayPal payments. I can also accept bank transfers (in advance), and cash and cheques for face-to-face support.

Call now for fast, convenient tech support, or download the remote support app for Windows and Mac and install/run it, then click “Start Session” for immediate support if I’m online. If I’m not online, you can leave me a message to connect  or contact you.

Remote support to install Adobe Reader and do Java Updates, without the unwanted bundled software.

A regular client was having trouble with her Java Updates and asked me to log in from my office to hers to sort it out. I also installed Adobe Reader at her request. Both of these required me to side-step additional software that Java (Oracle) and Adobe want to install as part of the process. Such additional software is classed as Potentially Unwanted Programs but is commonly known as a virus or trojan; you’re getting the gift of free software (the wooden horse) but it comes with unwanted software (the invading army). All done safely in 20 minutes.

Unwanted software will be installed unless you un-tick (un-check) the option for the “recommended” software. The free software you want, Adobe and Oracle in this case, get paid when the additional bundled software is installed. Adobe and Oracle are reputable companies, but most free software comes with additional software that people don’t want and it’s often hidden. My advice is, if in doubt, ask me to log in and do it for you. It saves time (and money) in the long run.

If you want me to log in and help you, click Home in the menu bar above, and click Get Remote Support Now to install the software. You can phone me on the numbers on the top-right of the screen too.

Miscellaneous problems solved and advice given

Another regular client asked me to visit to sort out the following:

  • Desktop icons were stretched out – solved
  • Laptop running slowly – stopped some programs from running in the background, and advised on a RAM upgrade
  • Hotmail permanently logged in – set it to log out each time so visitors can’t get to email easily
  • Favourites missing – reinstated the favourites and the favourites bar
  • Throw out old cables – advised on what should be kept and what should be recycled following old desktop PC decommissioning.

I could have done all of this via remote support (over the internet) except for sorting out her cables.