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26th Anniversary of self employment. Financial Services and IT Services.

by Colin BowenLeave a Comment on 26th Anniversary of self employment. Financial Services and IT Services.

family-222128_640Today is the 26th Anniversary of me becoming self employed. on 15th January 1990 I stopped working at a bank and became a self employed financial adviser. I had previously worked in pubs and clubs, and for the local education authority in the “computer lab” at the school where I was still a student. I kept up to date on computers and other IT and continued to support family, friends and colleagues.

mobile-971480_640Around ten years ago I started Colin Bowen IT Services, mainly as a way to fix more computers than I had access to at the time, and to generate a little extra income in my spare time (I didn’t have kids then, so I had spare time). I never intended it to become my main business, but over the years the IT services business has grown quite steadily, and I’m now at a point where I don’t have time to spend on both businesses and spend time with my family.

I’m giving up my financial adviser licences in April to develop my IT and computer services business. People can still come to me for financial services, and I will pass them on to other financial services companies that I have dealt with for years, and those companies will provide the advice.

So, I’d like to thank all my existing clients from both businesses. I hope you will continue to come to me for your IT services and financial services needs, and I’ll help you personally or point you towards trusted third parties who can help you. Of course, I also welcome new customers, so please tell people about me, and get in touch if you need help.

Recent Jobs

Replace Norton and Avast with my recommended security suite, and new Android phone setup

by Colin BowenLeave a Comment on Replace Norton and Avast with my recommended security suite, and new Android phone setup

Quite an easy job this one, uninstalled Norton and Avast, both of which are sometimes hard to uninstall requiring additional tools. Avast caused a problem this time, getting stuck deleting a file, but  I solved that. I then installed my recommended suite of security software which is less than £20 per year compared to the £60+ Norton subscription. I also removed MyPCBackup which had been installed without the client’s informed consent.

This client had bought quite a nice phone from a shopping channel several months ago but not turned it on. I turned it on, set it up (email, Facebook, etc) and gave her some tuition on how to best use it.

Recent Jobs

Your Windows 8.1 installation couldn’t be completed – solved

by Colin BowenLeave a Comment on Your Windows 8.1 installation couldn’t be completed – solved

Your Windows 8.1 installation couldn't be completed - solvedIf you can’t upgrade to Windows 8.1 because you get the message “Your Windows 8.1 installation couldn’t be completed. Something happened and the installation of Windows 8.1 can’t be completed”, then I can help. Just go to http://www.bowenracing.com/ and click the “Get Remote Support Now” link. You can then allow me to log in and fix the problem for you.

 

Payment by Paypal or Credit Card accepted.

IT Tips

If you see anything like this, then you have a PUP (Potentially Unwanted Program)

by Colin BowenLeave a Comment on If you see anything like this, then you have a PUP (Potentially Unwanted Program)

RegServo

This is an example of a Potentially Unwanted Program (or PUP). These are generally offered as free scanners or bundled with other free software. PUPs are sometimes referred to as a virus, malware, fakeware or scareware. They offer little or no benefit. Moreover, they slow down the computer and generally annoy you.

Any program that gets onto you system and reports that you have problems is probably reporting fake issues. They generally ask you to register the software to clean up these fake problems, and part of the registration often includes paying money.

You should uninstall all such software, if you can. If you need help, please contact me. Most of this can be cleaned up remotely by me. The quicker you act, the less chance there is of this software messing up your computer even more or installing more software you don’t want.

Call me now if you want me to check your system security, remove software, sort out any other issues. Same day service often available!

IT News

My new remote support setup

by Colin BowenLeave a Comment on My new remote support setup

image

 

I have new remote support software, so I set up my office to help me to provide a better service to people who need online support.

If you need remote support, go to this page www.cbits.instanthousecall.com click the blue “download” button and run/install the software. Then click start session. Easy. Takes two minutes.

IT News

Foxit Reader now comes with unwanted programs

by Colin BowenLeave a Comment on Foxit Reader now comes with unwanted programs

I have to be careful here, so I don’t get sued, but my recommended PDF reading software now comes with Conduit Search and maybe SearchProtect, which some people label as malware or virus.

The latest version of the free Foxit Reader has an option during the installation to opt-out of the added software.  Since most people just click through with OK or Accept they’re unlikely to notice they are installing additional software.  Conduit and Search Protect are therefore ‘potentially unwanted programs”, or PUPs.

If you have these unwanted programs on your computer, contact me and I will remove them for you if you can’t do it yourself.

Conduit is adware, meaning it delivers adverts to people who have it installed.  It’s a ‘browser hijack’ which takes over your browser (Internet Explorer, Chrome, etc) and instead of using your chosen search engine (Bing, Google, or whoever), it uses Conduit’s search engine which delivers adverts and tracks your internet searches (and maybe other internet use).

Search Protect is software that makes it very difficult (virtually impossible) to change your search provider back to Google, Bing, or whoever you choose.

Foxit, I assume, generate income from the installations or use of these unwanted programs.  If they didn’t get income from them, why would they add them to their installation package?

These sneaky add-ins are getting more and more difficult to uninstall, and I’m seeing many more of them.  Always take time when installing software or updating software to make sure you un-tick (un-check) the additional software “offers”, even if they seem tempting.  The key is, if you dodn’t go looking for that software, don’t install it.

I will uninstall Foxit Reader from all my PCs and use an alternative (when I find one).

Again, these ‘infections’ can be difficult to remove.  Contact me if you would like me to remove them for you.

Recent Jobs

SearchGol browser hijack removal

by Colin BowenLeave a Comment on SearchGol browser hijack removal

A new client called me in because they had adverts on their search page and pop-ups, and their home page was set to searchgol.com.  These browser hijacks or search hijacks aren’t just annoying, the can lead you to other websites that install more rubbish on your system, and the certainly track your internet searches and browsing history and habits.

I have had lots of this type of thing lately and usually it’s fairly easy for me to remove these search hijacks, but it was the first time I had seen SearchGol.  I removed everything as usual, but each time I restarted Chrome searchgol came back.  Internet explorer was ok, but even unistalling Chrome and reinstalling wouldn’t stop the searchgol redirect from coming back.

[EDIT: I subsequently suspect that Search Protect was being used to prevent the user (and me) from changing the search provider too.  Search Protect can also be difficult to remove]

I tried all the tools and instructions I could find when searching for a solution on Google, but none of them worked.  It had taken much longer than the time I estimated, but I was determined not to give up.  I slept on it, and had an idea.  The next evening I tried it and it worked, searchgol was gone!

I’m usually good at finding a solution on Google, but none of the solutions I tried had worked.  Sometimes, I have to rely on my own brain to solve a problem.

If you have ads showing on your search engine (or search page) then you might have a browser hijack or search hijack.  Contact me and I will arrange an appointment to remove it either in person, or by remote login to your computer.