It has been a very busy time recently. I’m catching up with paperwork today, so here’s a selection of the recent jobs I’ve completed. “Remote support” is where I’m in the office and a customer logs me in via the internet, “on-site” is where I visit the customer’s home of office premises, and “return to base” is where I bring the computer back to my office to complete the work.
PC Tune-up via remote support.
Customer called saying he had a warning on his computer that he had a virus and “someone is trying to exploit your hard drive”, and that his files would be deleted in five minutes. He logged me in for remote support and less that 30 minutes later his computer was back to normal.
For another customer, he had a hard disk failure that needed a replacement, including data recovery and backup, supply and fit new hard disk, install Windows 10, and restore data from backup. Initially the customer reported several problems such as Chrome freezing when trying to attach files, Word and Excel freezing when using cut and paste, and Excel freezing when using “open” or “save as”. My diagnostics revealed that the hard disk was failing. Return to base to complete the work as it was more convenient for us both.
Security set-up on three PCs. Same customer as above logged me in for remote support on his three computers (one desktop, one old laptop, and one new laptop) to ensure all had my recommended combination of security software/apps.
Another long job. Customer contacted me about her computer freezing the un-freezing, constant cut-outs of Wifi, and the cursor jumping all over the screen when she was typing. I went on-site to take a look, but had to bring the laptop back to the office for more diagnostics. It turned out to be two separate issues; the freezing and WiFi issues were caused by a faulty DVD/CD drive (maybe shorting out), and the jumping cursor was caused by a faulty touch-pad. I removed the DVD/CD tray and disconnected the touch pad and returned the laptop to the customer (with a mouse she could borrow) while I sourced replacement parts. When the parts were in I went on-site and fitted them there.
That’s enough for now.
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This Packard Bell had been having problems starting up, freezing, and multiple other problems untill it wouldn’t start up at all and was stuck in a “repairing your computer” loop. The option to Refresh wouldn’t work, and the customer didn’t want to lose files by doing a Reset back to factory settings.
I don’t remember much about the session now, but here are the highlights I wrote down at the time.
Session 6. 6 Drivers, finished 3rd, fastest lap. There was one driver who was very quick but not as fast as I was. Every time I pulled out to pass him he would drive me into and along the barrier to stop me from passing. I got fed up with this, and next time he moved right to force me into the barrier, I moved left and spun him out. Both of us got penalised one lap. I spoke to the marshal afterwards about it, and he wasn’t sympathetic. I didn’t pursue it; their track, their rules.
Session 1. Just me.
CBits Tech Support 