Here’s an update on the T-Mobile mobile broadband (on my mobile phone) saga. I received a nice email as a result of my letter to their customer services. It informed me that my speed would not be reduced in December because my usage in November did not break their 1GB limit. I don’t understand that, because (apart from the last few days of November) my download habits were the same in November as they were in October, and in October I used 4.27GB!
They did clarify that if I exceed the 1GB limit in the future, the speed would be reduced from the advertised ‘up to’ 1.8mbps to 64kbps (a 96% reduction in speed) for two weeks. If I went over the limit again after that, it would be a permanent reduction.
So, is the ‘Fair Use’ policy fair? No! There is no way to monitor your data usage on the phone, and there’s no way to see it on their ‘My T-Mobile’ online service. So, how are you supposed to know whether you’re getting close?
Since this all started, a voluntary code of conduct for ISPs has been introduced, part of which states that an ISP will make ‘timely’ contact with a customer to warn him or her that he/she is approaching their limit. I don’t know whether T-Mobile has signed up, so Google if you want to find out.
What would be fairer is to say that (with adequate warnings) if someone exceeds the ‘fair use’ limit, then any data in excess of that limit would have the speed reduced. In other words, 1.8mbps for the first 1GB of data, and 64kpbs thereafter. Otherwise we’d be paying for 1.8mbps each month, but getting only 4% of that speed.
Of course, all ISPs should be banned, yes banned, from advertising ‘Unlimited’ broadband when there are limits as imposed by a ‘fair use’ policy. If the normal speed is limited (ie 1.8mbps), and the amount of data is limited (to 1GB), then I ask; exactly what part of the service is ‘unlimited’?