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Today at CBits Tech Support

by Colin BowenLeave a Comment on Today at CBits Tech Support

Hi.

Another Saturday doing tech support during the Coronovirus pandemic. Here’s a selection of the work I did today.Update to the latest version of Windows 10

I had picked up a laptop earlier in the week from a customer in Langdon Hills (Laindon) Essex. It was running very slowly and locking up. Doing remote support with those problems is impossible, so I offered to pick it up, observing social distancing. Having solved the slowness and locking up, the Windows Updates kept failing. It takes a long time troubleshooting this because each update attept takes a long time. Eventually I got the updates to work. One final abtibacterial wipe and it’s ready to go back to the customer tomorrow (Sunday).

I spoke to several customers on the phone who logged me in for remote support. These jobs included:

  • Updating the Skype app on a laptop, and resetting the Microsoft password that is used to sign in to Skype.
  • Installing the Viber Windows desktop app and linking it to the existing phone app.
  • Reinstalling NortonLifeLock 360 Premier.
  • Turn off Facebook Notifications that pop up (slide in) from the right of the screen.
  • Discussion about the new Google Meet chat that shows on the left side of Gmail.
  • Two password resets for different customers, one for Microsoft and Skype, and other for Amazon.
  • Advice and product recommendation for a WiFi range extender for an existing TP-Link wired Powerline Adapter.

Finally, another remote support session to do another Windows Upgrade. The customer had this message. “You’re currently running a version of Windows that’s nearing the end of service. We recommend you update to the most recent version of Windows 10 to get the latest features and security improvements.” However, his desktop PC wouldn’t update to the newer Windows 10 Version 1909. I was able to sort this out remotely.

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by Colin BowenLeave a Comment on Recent jobs

Nothing particularly exciting, but it was good to deal with such a range of work for one client.

  • Transfer files from an old Windows XP desktop computer to a newer Windows 7 desktop computer.
  • Troubleshoot wireless internet problems.  It’s a long house and the WiFi signal won’t reach all the way, so I have recommended a device which will allow wireless internet throughout the house.  I will go back to install it when it arrives from the supplier.
  • Set up Norton 360 on a new Windows 8 laptop.  Although Windows 8 includes Microsoft’s own free antivirus software, PC World still sold my  client Norton 360 (for £60 I think).  I don’t recommend Norton (or McAfee) on any version of Windows, but since the client had paid for it, I set it up for the her.  I recommended against using their automatic renewal option as it’s tricky to cancel; Norton debit the credit card way in advance of the renewal date, just to make sure they get the money before people get a chance to cancel.  I will arrange to uninstall Norton before the end of the subscription year and install a free antivirus instead.
  • Sort out various iPad problems.  I have seen lots of “incorrect Apple ID password” problems on iPads, iPhones and iPods.  Even changing the password doesn’t seem to resolve the problem sometimes.  Anyway, I fixed the problem and installed Chrome (browser), Kindle, and some other software to help her get the most from her iPad.

Since the client has several other things she wants me to take care of, she agreed to sign up for my monthly CBits Subscription service.  Rather than pay-as-you-go, she will pay a small monthly amount which works out cheaper than paying per visit for most clients.  She gets some other benefits too, like priority service, and if she doesn’t use up all her ‘allowance’ of time, she can call me in to service all her computers, iPad, and phone to make sure they’re all up to date and working efficiently.