If you can’t upgrade to Windows 8.1 because you get the message “Your Windows 8.1 installation couldn’t be completed. Something happened and the installation of Windows 8.1 can’t be completed”, then I can help. Just go to http://www.bowenracing.com/ and click the “Get Remote Support Now” link. You can then allow me to log in and fix the problem for you.
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This is an example of a Potentially Unwanted Program (or PUP). These are generally offered as free scanners or bundled with other free software. PUPs are sometimes referred to as a virus, malware, fakeware or scareware. They offer little or no benefit. Moreover, they slow down the computer and generally annoy you.
Any program that gets onto you system and reports that you have problems is probably reporting fake issues. They generally ask you to register the software to clean up these fake problems, and part of the registration often includes paying money.
You should uninstall all such software, if you can. If you need help, please contact me. Most of this can be cleaned up remotely by me. The quicker you act, the less chance there is of this software messing up your computer even more or installing more software you don’t want.
Call me now if you want me to check your system security, remove software, sort out any other issues. Same day service often available!
A new client called me in because they had adverts on their search page and pop-ups, and their home page was set to searchgol.com. These browser hijacks or search hijacks aren’t just annoying, the can lead you to other websites that install more rubbish on your system, and the certainly track your internet searches and browsing history and habits.
I have had lots of this type of thing lately and usually it’s fairly easy for me to remove these search hijacks, but it was the first time I had seen SearchGol. I removed everything as usual, but each time I restarted Chrome searchgol came back. Internet explorer was ok, but even unistalling Chrome and reinstalling wouldn’t stop the searchgol redirect from coming back.
[EDIT: I subsequently suspect that Search Protect was being used to prevent the user (and me) from changing the search provider too. Search Protect can also be difficult to remove]
I tried all the tools and instructions I could find when searching for a solution on Google, but none of them worked. It had taken much longer than the time I estimated, but I was determined not to give up. I slept on it, and had an idea. The next evening I tried it and it worked, searchgol was gone!
I’m usually good at finding a solution on Google, but none of the solutions I tried had worked. Sometimes, I have to rely on my own brain to solve a problem.
If you have ads showing on your search engine (or search page) then you might have a browser hijack or search hijack. Contact me and I will arrange an appointment to remove it either in person, or by remote login to your computer.
A client called to say that their BT Infinity broadband wasn’t working. They had spent a considerable time on the phone to BT technical support without any resolution. This sort of problem is very hard to diagnose over the phone; you need to actually be there to troubleshoot these problems.
I visited the client and tested the PC, then the Home Hub, then the Infinity box. They seemed to working correctly but there was still no internet connection. I checked their internal wiring (phone sockets and BT Infinity socket) and that appeared to be in good condition. My diagnosis was that there was a problem with the BT line outside the property. They called BT who informed them that there was a charge of over £100 to have a BT engineer come out, but they wouldn’t have to pay the charge of the problem was outside the home. I was confident that it was a problem at BT’s end, so the client agreed and booked the BT Engineer visit.
The client later informed me that it was a problem at BT’s green box in their street, which BT fixed free of charge, and the internet is working properly now. My charge was less than the BT Engineer would have cost, so the client saved money by calling me in.
My advice is, if you have an internet problem, call me in to troubleshoot and don’t waste your time with calling BT (or Virgin, TalkTalk, or whoever). I will identify and fix the problem if it’s a problem at your end, or advise you to contact your provider if the problem is at their end. It will save you time, money, and hassle.
Nothing particularly exciting, but it was good to deal with such a range of work for one client.
- Transfer files from an old Windows XP desktop computer to a newer Windows 7 desktop computer.
- Troubleshoot wireless internet problems. It’s a long house and the WiFi signal won’t reach all the way, so I have recommended a device which will allow wireless internet throughout the house. I will go back to install it when it arrives from the supplier.
- Set up Norton 360 on a new Windows 8 laptop. Although Windows 8 includes Microsoft’s own free antivirus software, PC World still sold my client Norton 360 (for £60 I think). I don’t recommend Norton (or McAfee) on any version of Windows, but since the client had paid for it, I set it up for the her. I recommended against using their automatic renewal option as it’s tricky to cancel; Norton debit the credit card way in advance of the renewal date, just to make sure they get the money before people get a chance to cancel. I will arrange to uninstall Norton before the end of the subscription year and install a free antivirus instead.
- Sort out various iPad problems. I have seen lots of “incorrect Apple ID password” problems on iPads, iPhones and iPods. Even changing the password doesn’t seem to resolve the problem sometimes. Anyway, I fixed the problem and installed Chrome (browser), Kindle, and some other software to help her get the most from her iPad.
Since the client has several other things she wants me to take care of, she agreed to sign up for my monthly CBits Subscription service. Rather than pay-as-you-go, she will pay a small monthly amount which works out cheaper than paying per visit for most clients. She gets some other benefits too, like priority service, and if she doesn’t use up all her ‘allowance’ of time, she can call me in to service all her computers, iPad, and phone to make sure they’re all up to date and working efficiently.