I love it when this happens. A regular client called to find out where the best place is to fix her iPad which had a black screen but still made a sound when plugged in to charge. She was expecting me to send her to Apple or a local screen replacement centre, but I found a fix for her that worked when she tried it. Five minutes, and another very happy client.
I recently had a rare opportunity to work on a Macbook. A regular “subscriber” client called to say that her daughter didn’t need her 2008 Macbook and was giving it to her brother. She wanted all the data removed and wanted it reset to as it was when it was new.
The sister lived in Australia, so there was no UK power supply (no power supply at all), so I recommended that the client take it to the Apple Store as third party chargers are becoming less reliable. The new charger didn’t seem to be working properly, but it was the Macbook power socket was dirty so I cleaned it up.
There were a few problems because Mac OS had been updated, but we didn’t have the Apple ID for the person who did the update, but I overcame that problem finished the job.
I recently spent a couple of hours with a new ‘subscription’ client explaining how to do the following:
- Move photos from a digital camera memory card into the pictures folder on the computer
- Move photos from an iPad to the pictures folder on the computer (not via iTunes, but using a similar method to moving photos from a memory card)
- Uploading photos to Facebook, and changing the Facebook profile picture
- Printing a full-page A4 photo from an iPad (rather than 6×4)
- Printing photos from the PC, full page, and multiple photos per page
Nothing particularly exciting, but it was good to deal with such a range of work for one client.
- Transfer files from an old Windows XP desktop computer to a newer Windows 7 desktop computer.
- Troubleshoot wireless internet problems. It’s a long house and the WiFi signal won’t reach all the way, so I have recommended a device which will allow wireless internet throughout the house. I will go back to install it when it arrives from the supplier.
- Set up Norton 360 on a new Windows 8 laptop. Although Windows 8 includes Microsoft’s own free antivirus software, PC World still sold my client Norton 360 (for £60 I think). I don’t recommend Norton (or McAfee) on any version of Windows, but since the client had paid for it, I set it up for the her. I recommended against using their automatic renewal option as it’s tricky to cancel; Norton debit the credit card way in advance of the renewal date, just to make sure they get the money before people get a chance to cancel. I will arrange to uninstall Norton before the end of the subscription year and install a free antivirus instead.
- Sort out various iPad problems. I have seen lots of “incorrect Apple ID password” problems on iPads, iPhones and iPods. Even changing the password doesn’t seem to resolve the problem sometimes. Anyway, I fixed the problem and installed Chrome (browser), Kindle, and some other software to help her get the most from her iPad.
Since the client has several other things she wants me to take care of, she agreed to sign up for my monthly CBits Subscription service. Rather than pay-as-you-go, she will pay a small monthly amount which works out cheaper than paying per visit for most clients. She gets some other benefits too, like priority service, and if she doesn’t use up all her ‘allowance’ of time, she can call me in to service all her computers, iPad, and phone to make sure they’re all up to date and working efficiently.